If something in your neighborhood needs fixing — a pothole, a broken streetlight, illegal dumping — the City and County of Honolulu wants to hear from you. Here's how to get it reported quickly and tracked to resolution.
If something in your neighborhood needs fixing — a pothole, a broken streetlight, illegal dumping — the City and County of Honolulu wants to hear from you. Here's how to get it reported quickly and tracked to resolution.
Use HNL 311 to report, track, and monitor issues in your community
HNL 311 is the City's official issue-reporting system, launched in December 2025. It routes your report directly to the correct city department automatically, so you don't have to figure out who to call.
What you can report through HNL 311:
Potholes and road damage
Broken or missing street lights
Cracked or damaged sidewalks
Illegal dumping and graffiti
Faded or missing street signs
Clogged storm drains
And more — over 70 service categories are available
How to use HNL 311:
Visit hnl311.com or download the HNL 311 mobile app
Create a free account (or report anonymously)
Select the type of issue
Pin the location on the map
Add details and photos
Submit your request
Track your request: Once submitted, you can log in to check the status of your report and receive notifications when it has been assigned and resolved.
Download the app:
Apple App Store — Search "HNL 311"
Google Play — Search "HNL 311"
Prefer to Call? Here Are the Direct Lines:
Issue | Phone |
|---|---|
Potholes on city streets | (808) 768-7777 |
Potholes on state highways | (808) 536-7852 |
Broken street lights / traffic signals | (808) 768-8387 |
Missed trash pickup | (808) 768-3200 |
Bulky item pickup (by appointment) | (808) 768-3200 |
Non-emergency police | (808) 529-3111 |
Life-threatening emergency | 911 |
Tips for a Faster Resolution
Before you report, have this ready:
The exact address or nearest intersection where the issue is located
A short description of the problem (what it is, how long it's been there, how severe)
Photos if you have them — a picture speeds things up significantly
Your contact information if you want updates on your request
Note: If you report anonymously through HNL 311, the city cannot follow up with you for additional details or notify you when the issue is resolved.
What Happens After You Report
Your report is received and a case number is assigned — write this down
HNL 311 automatically routes the request to the correct city department
The department reviews and schedules a response based on severity and available resources
Urgent safety hazards are typically prioritized
You'll receive a notification when the issue has been resolved (if you created an account)
Report a Problem Directly to Our Office
If you need help with district specific issues, please fill out the form below and we'll follow up on your behalf,.
Use HNL 311 to report, track, and monitor issues in your community
HNL 311 is the City's official issue-reporting system, launched in December 2025. It routes your report directly to the correct city department automatically, so you don't have to figure out who to call.
What you can report through HNL 311:
Potholes and road damage
Broken or missing street lights
Cracked or damaged sidewalks
Illegal dumping and graffiti
Faded or missing street signs
Clogged storm drains
And more — over 70 service categories are available
How to use HNL 311:
Visit hnl311.com or download the HNL 311 mobile app
Create a free account (or report anonymously)
Select the type of issue
Pin the location on the map
Add details and photos
Submit your request
Track your request: Once submitted, you can log in to check the status of your report and receive notifications when it has been assigned and resolved.
Download the app:
Apple App Store — Search "HNL 311"
Google Play — Search "HNL 311"
Prefer to Call? Here Are the Direct Lines:
Issue | Phone |
|---|---|
Potholes on city streets | (808) 768-7777 |
Potholes on state highways | (808) 536-7852 |
Broken street lights / traffic signals | (808) 768-8387 |
Missed trash pickup | (808) 768-3200 |
Bulky item pickup (by appointment) | (808) 768-3200 |
Non-emergency police | (808) 529-3111 |
Life-threatening emergency | 911 |
Tips for a Faster Resolution
Before you report, have this ready:
The exact address or nearest intersection where the issue is located
A short description of the problem (what it is, how long it's been there, how severe)
Photos if you have them — a picture speeds things up significantly
Your contact information if you want updates on your request
Note: If you report anonymously through HNL 311, the city cannot follow up with you for additional details or notify you when the issue is resolved.
What Happens After You Report
Your report is received and a case number is assigned — write this down
HNL 311 automatically routes the request to the correct city department
The department reviews and schedules a response based on severity and available resources
Urgent safety hazards are typically prioritized
You'll receive a notification when the issue has been resolved (if you created an account)
Report a Problem Directly to Our Office
If you need help with district specific issues, please fill out the form below and we'll follow up on your behalf,.
